Returns & Exchanges

At Carina Organics, we stand behind our natural formulations and want you to be completely satisfied with your sustainable beauty routine. If a product isn't the right fit for your skin or hair, we offer a 30-day window for returns on all items purchased directly from our online store.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team with your order number and the specific items you wish to return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring the bottles are tightly sealed to prevent leaks during transit.

• 3.
  Ship the Items

  Affix the provided shipping label or use a carrier of your choice to send the package back to our Canadian production facility.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.